Appliance Repair companies need the right tools in the office. Give your CSRs and office managers the tools to quickly pull up service history when customers call. Easily identify which customers are up to date with their balances and who needs a reminder.
Customer’s Story:
Day & Nite Heating & Plumbing
SmartServ provides the visibility to your appliance repair business to optimize dispatching technicians faster and more efficiently. Emergency jobs or schedule changes can be transmitted instantly to the assigned technician. The right technician with the right skills and experience gets the job, cutting down on costly repeat visits. With one of the most advanced – yet easy to use – dispatch systems in the industry, SmartServ has already helped hundreds of companies to be more productive and efficient.
We’re getting rid of your paperwork orders, making your entire customer base and appliance repair history searchable so you can keep track of sales/maintenance jobs.
The days of paper invoices and forms are over. SmartServ lets your techs create estimates, invoices, and any other form straight from their app making your office-workers job a lot easier.
Find out who your top-performing technicians are. Know exactly how much revenue your departments are bringing in with granular detail. With SmartServ, knowing where and how to grow your business becomes second-nature.
Discover which marketing campaigns are yielding revenue and which types of services are being sold the most.
SmartServ helps you stay connected with the homeowner through intuitive and real-time engagement touch points.
Allow your entire team to convert more calls into booked jobs and increase the average job ticket size by allowing your HVAC techs sell more estimates in the field.
With real-time notifications and cloud sync functionality. Keep your field and back office personnel updated on a single platform
Keep your customers in the loop with pre-job, job and post-job alerts which can be configured to give them the best experience.