There are many factors that hold grave importance when it comes to building a winning culture for any business organization. Giving these parameters the due importance is going to help out the organization to sustain in the cut-throat competition and evolve in the long run.
1) Hiring the right fit
Building a winning culture begins with the right mindset, so when it comes to hiring technicians, it’s important to understand ‘why exactly they want to do this job ?’. This applies to every Business organization and when it comes to HVAC industries, the technicians who have this blue-collar job, basically don’t come from a strong academic background and this needs to be kept in mind because when the company starts to grow, a person with a negative mindset or ‘take it easy’ kind of work ethic can create a negative atmosphere.
2) Customer and employee satisfaction
Time and again people say “keeping customers first is of prime importance“ well that is going to hold water even ages later. Customer experience is what keeps the ball rolling, but it is not just the customer but even the employee having the belief in the company’s core values and working in alignment with the company’s vision is what helps in building a winning culture.
The technician must be able to feel comfortable and the way they are treated is important because the philosophy is that, happy employees or technicians tend to walk that extra mile and not just consider a job as a job, but consider it as a responsibility in offering quality services to the customers.
3) Comprehensive understanding of the business
Every technician, back-office employees all of them must be at the same page when it comes to various steps in the operations, the technology/equipment, HVAC dispatch software if they are using any, even the simplest factor as to how to talk to the customer must be taken into consideration, all these small things accumulate to play out a big role in the long run. Some of the parameters are listed below
A) Being up-to-date with industry trends.
B) Doing the industry analysis frequently.
C) Having proper knowledge about the sophisticated equipment, HVAC software that is rolling out in the market.
D) Having a knowledge of the competitor’s business strategy, their operational structure, the HVAC scheduling software if they are using any.
E) Periods, when there is going to be a high demand and low demands and planning out business strategies accordingly, is actually going to help out in increasing the operational efficiency and having clarity.
In situations where certain HVAC contractors use HVAC scheduling software being aware of all the features and knowing how to use them makes it vital for ease of operations.
4) Giving The Technicians The Sense Of Ownership
The technician should be able to feel that he is the face of the company. Every time he goes out on a job or a service, he is actually the brand ambassador of the company so right from the service aspect of the job to even the body language of the technician, the way the technician talks, all of it is going to matter in bringing up a right business culture. Technicians are one of the stakeholders in building up an HVAC industry. The technician’s way of thinking, the work ethic and their professional goals, all of these need to be understood during the hiring phase as it will make the HVAC contractor understand the technician’s long term goal and accordingly help the HVAC contractor in making the technicians understand their job responsibilities. It helps in having transparency and building a sense of responsibility among everyone.
5) Financial transparency
When it comes to business, it all boils down to numbers in the end. The profit that you are making is what matters the most.
When we talk about financial aspects, having a track of the cash flow statements, return on investments, sales comparison on a quarterly basis or yearly basis. Money that is being made on installation and services. Each of them has to be accounted individually. Discussing this out with technicians is going to help out in two critical aspects but there needs to be a limit to it,
A) The technicians will start building trust in the owner and they are going to start giving out best in the field.
B) It also helps in making the technicians understand how they have performed in terms of financial goals which will eventually help in assessing themselves.
6) Learn, adapt and evolve.
We are going through the phase of technological evolution, each and every day new technological updates are being made. It is prevalent in all kinds of industries including the HVAC industry and to be able to compete in the cut-throat competition it is necessary to stay up to date which can be done by attending webinars, conferences, HVAC industry related meetups. There are many HVAC software or HVAC scheduling software that is coming up in the market, knowing how they will impact the businesses too is important as there are many HVAC contractors who are implementing this and to sustain in the competition, it is important to know and understand the technology that the competitors are using and what impact it is creating. The knowledge that is gained can be imparted to the technicians in an understandable manner so that everyone keeps up with state-of-the-art and is not left behind.
It is true in every sense. Building a winning culture is going to take proper planning and execution at the right time. It does not end at just building the right mindset and culture and resting out. It is a continuous learning process and to stand apart from the rest, being dynamic and ready to adapt is going to play a key role in the growth of the business.