fbpx

Category: Field Service Industry

How To Stop Burning Cash By Choosing The Right Field Service Software

The uber-fast technological advancements are leaving no room for the old manual methods of operating a business. The need of the hour is to adapt to the latest or else become obsolete.

However, when it comes to home service or field service businesses, having field service management software has become a luxury — the prices are touching the sky!

.

Pen-and Paper Format or Field Service Management Software?

The inflated prices of field service software have forced numerous businesses to stick to the conventional means of recording; that is, pen-and-paper. However, it further induces redundant and monotonous proceedings.

The question that pops up is — with all the discrepancies, what to settle for at the end of the day?

The answer is to identify if what you’re paying for is worth it, conduct a cost-benefit analysis for the same.

.

.

How to carry out the cost-benefit analysis for your home service business?

  • The first step is to identify the desired goal and jot down the current challenges.
  • Post the same, consider all the features you might need to achieve the set goals, and eliminate the problems.
  • Once you’re done with the list, allot weight to each item as per its importance in your business. This would help you to prioritize in case of a crisis or when a choice has to be made.
  • After prioritizing, estimate the cost that you’re willing to pay for each item. Also, monetize the intangible elements for better decision making.
  • Research on the market prices and credibility allotted to different software offerings. You may dig deeper with the numbers and forecast the costs and value of benefits in the long run.
  • Once you’ve made the plan and completed the research, you’ll have a list of software companies with their pros and cons based on figures. Now, use the previous list of your requirements with weight allotted as per importance.
  • Compare the lists and come to the closest option as per your needs.

Most software companies are burdening home service businesses by charging for numerous features that might not even be useful for every business. As businesses vary in terms of size and service, the requirements for each can’t be generalized, especially when a huge amount of investment is at stake!

Moreover, some software companies dig into the pockets of their onboard home service businesses by introducing excessive updates from time to time, with or without consent, and then ask the businesses to pay for the same.

Apart from monetary exploitation, the intangible costs for the businesses multiply with complex software features, which further acts ironically to its purpose in the first place!

.

The intangible costs for the company could be seen as:

  • The time consumed in understanding each feature by each user — from the owner to the technicians on the field.
  • The businesses might be forced to restructure their operation-handling process in order to adjust to the software, which would at least cost their time and efforts so that they can successfully adapt to the change(s).

To avoid burning cash and energy, consider software that offers flexibility in terms of features, and asks to pay for only what is needed. Make sure that the other necessary software/applications are integrated with your field service management software, like QuickBooks for accounting. Lack of the same might cost you extra bucks.

.

After analyzing the industry pain points, SmartServ is on a mission to provide the best rates for the home service businesses. With the less complex interface and 24/7 customer support, SmartServ is trying its fullest to make the life of service contractors easy. Pay for what you need, and let us adapt to your business rather than you having to adapt to us!

Smart. Simplistic. Secure.


SmartServ is an all-in-one cloud-based field service software that equips your business towards operational efficiency by streamlining the workflow. Schedule jobs in seconds, dispatch effectively, track team performance, shorten the payment cycle, enhance the customer experience, and much more. For a personalized demo, claim your free session today at https://www.smartserv.io/demo-request/!

Read More
Ava Larson February 8, 2021 0 Comments

Expected Trends In The Field Service Business For 2021

The field service industry is the backbone of the economy. It has helped enhance the infrastructure of the nation, starting right from our homes. However, the field service business might have to change its way of operating. 2020 has turned the world upside-down, and the termors have been felt in the field service industry too. The “new normal” seeks new trends in the service industry.

.

Contactless Service

.

People have been in their homes more than ever. The urge to keep ourselves busy has led most of us to experiment and hang out with the daily home chores more than usual. From cooking to repairing things on our own, we have at least cracked the beginner’s course. While building on these habits, the day is not far when this would become a must-have skill for each individual. Here, the field service businesses could provide virtual support to the customers. The customers could call the service business, and hence, have technicians assist the customers in repairing the appliances.

.

Augmented Reality and Virtual Reality (AR/VR)

.

It is safe to predict that many offices will shift to the work-from-home format essentially, or even permanently. In this case, people would be utilizing their home appliances more than often. Thus, the need to keep these appliances in working shape would be crucial. These times would call for AR/VR technologies that allow a technician to repair a real-time defect without visiting the job location. The technician could understand the problem at hand and guide the other person to make changes. Not just for service calls, AR/VR provides a perfect platform to field service businesses to train the new joiners by giving them vivid situations to handle.

.

The Young Skillset

.

Change is hard, and 2020 has brought a drastic transformation for the older technicians. However, it is always easy to train the freshers over someone who has been following a similar guideline for years. The millennials and Gen-Z are known as the tech-savvy generations, which could lend a helping hand to the field service industry. As the future awaits technological advancements in the service industry, the young experts could efficiently provide results through their unique skillsets.

.

Long-Term Customer Relationships

.

No matter how many technological advancements we may discuss, a complete transformation will require time. Meanwhile, there may be some crucial repairs that can not be done by a layman. It is where the customers would go back to their most trusted companies. When it comes to remote services, the existing customer relationships will rule. Thus, maintenance agreements are the key to recurring revenue today, and so will be the case in the coming years.

.

Field Service Software

.

The need for personalization won’t vanish even if there is no direct contact. The technicians used to play the role of a direct touch-point. But, this time, the service managers are right next in the queue. The need to make digital conversations personalized would become necessary, and the field service software help to personalize the experience by managing each customer’s information. Identifying customer calls, scheduling in seconds, addressing the right needs through past service notes, and so on would become a huge value point.

.

Online knowledge sharing

.

As the contactless service is in demand, and people are becoming more self-reliant in managing their homes, service businesses could take this opportunity to make their brand stand out. Organizing “How-to” webinars or online resources for the basics of repairing would help their customers learn how to perform a particular repair on their own and eventually increase customer interactions with the brand. Every time a customer would successfully perform a repair by themselves, they will have a sense of fulfillment. It provides a base for the service business to build a strong and credible brand name in the market. In case of critical repairs, customers would know who to rely on for the future.


SmartServ is an all-in-one cloud-based field service software that equips your business towards operational efficiency by streamlining the workflow. Schedule jobs in seconds, dispatch effectively, track team performance, shorten the payment cycle, enhance the customer experience, and much more. For a personalized demo, claim your free session today at https://www.smartserv.io/demo-request/!

Read More
Ava Larson February 1, 2021 0 Comments