Some software tends to convolute the entire customer experience, when all they should be doing is empowering reps without getting in their way.
It slows you down, and slower responses = unhappy customers.
Most of the work done and history is stored in silos and very hard to retrieve. Whether having to drill down, search and asking peers about parts of the information, you’ve done it all. We think this should happen right within the software and yes at ease of use. Get all the context you need to solve customer issues quickly.
Make it really easy for your internal teams to work with each other within your software. Avoid delay of booking, and completing jobs by sharing ownership with all the reps involved whether they are the CSR’s or the technicians in the field.
With SmartServ, you can track, prioritize and follow-up on jobs and estimates from one place. This will help your team deliver faster, more efficient customer service and efficiency.
Reach out to our support team who are available 24/7 – 365 days without any additional cost.
Dedicated Implementation Manager
Get a dedicated onboarding manager assigned for your account to help you move to success with SmartServ.
Track and measure what you do
Our suite of ready to use reports can be used to track key metrics and identify trends on job volume, bottlenecks, team performance and more.