Scheduling and Dispatching

Run your business like never before

Assign your techs the right jobs and let the dispatchers communicate to-and-fro effectively with SmartServ scheduling & dispatching software.

SmartServ technician
Smart Scheduling

How it works

Get instant customer information through web booking or call integration with every call and greet the customer by name with pre-populated details.
Understand the job requirements and add them to the ticket without the hassle of forgetting to mark the job source.
Move to the scheduler, find the most suitable technician and book the job according to the time slot.
Your technicians get notified about the job and have access to all the customer service history and job details on their iPad or mobile devices.
You can track the location of your tech at any hour to make sure they are on time for the job and are not hanging out at McDonald’s!
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See how Controlled Hydronics, Colorado increased their revenue by 200%

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Key Elements of this Feature

create ticket

Call Integration

Stay proactive and book appointments quickly through customer information popping up instantly with every call.

Web Booking

Score more jobs by allowing your website visitors to book appointments on the website with all available slot details.

web booking
Smart Scheduling

Manage routine scheduling program including assigning jobs to the techs, tracking job status, work location, and more, just with clicks! Make any updates with easy drag & drop.

Track real-time job update status with color code

Add color and convenience to your dashboard by using different colors for different job updates.

color code scheduler

Industries we serve

Companies need the right tools in the office. Give your CSRs and office managers the tool to quickly pull up service history when customers call.Easily identify which customers are up to date with their balances and who needs a reminder.

Scheduling software for field service businesses digitizes the manual job scheduling process. The users can improve organization and schedule more jobs with a click! It enables the user to assign the right jobs to the right people, track work hours, job status, tech location, and more digitally.The user can save time by automating and simplifying the routine tasks. Moreover, the paperless platform allows users to save dollars while streamlining the process.

Scheduling and dispatching software eliminates the manual work and speeds up the process, right from a customer call comes in to completion of job. It saves time and money by automating the daily monotonous tasks and completing them in seconds. The user can quickly assign the right techs to the right jobs, check each techs availability, categorize and color code different jobs, and more. Similarly, the users can also track the daily progress like job status, job hours, tech location, etc. Thus, it helps the field service businesses to improve efficiency.

SmartServ is a cost-effective dispatching software for small businesses that is customizable to your management needs. Unlike most field service dispatch software companies, SmartServ offers 24/7 customer support with all the essential features to automate your business operations. Your techs get access to all the necessary job details and customer information with a click. With our one-stop platform, save 20+ hours every week. The paperless platform draws a 10.4% increase in ticket size with a 200% increase in maintenance contracts over time.

SmartServ serves as the best scheduling software, dispatching software, estimating software, invoice software, all in one place!

Moreover, our field service management software is recognized as the Best Value Software by Capterra.

Yes. SmartServ provides a scheduling app compatible with both Android and Apple iOS users.

The techs on the field can access all customer details like work history, billing details, and more on the go. The techs can send voice commands for notes and access custom templates available for estimates and invoicing.

Weak internet network? No worries because the scheduling app operates even in offline mode! And the best part, it is user-friendly and connects field techs with back-office in real-time without interruptions.

Yes. SmartServ dispatching software offers customer support anytime and anywhere throughout the day. A dedicated account manager stays in touch with each business for any queries. SmartServ also provides a dispatching app for tech convenience on-field. Need assistance? SmartServ’s a call away!

Yes. SmartServ scheduling and dispatch software integrates with Intuit QuickBooks. It supports both QuickBooks Online and QuickBooks Desktop. With QuickBooks integration, SmartServ eliminates the double-entry requirements for accounts and bookkeeping. It ensures direct QuickBooks sync with timesheets and enhances payroll management. For more details, review SmartServ QuickBooks Integration.

Want a list of all SmartServ features in your mailbox?

You will receive an excel list of all features for both the web and the mobile application. If you require a free consultation or demo, please schedule from the ‘Schedule a Free Demo’ button.

Try us. You will love the SmartServ experience.

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